FREQUENTLY ASKED QUESTIONS
Sometimes it's okay to stop and ask for directions. Go ahead—choose a topic below and find answers in a flash.
Show All AnswersPLACING ORDERS
If you received a damaged or defective item, simply follow our easy online return process and we'll happily pick up the tab for return shipping. We'll also refund your original shipping charge. See the H-D return policy for complete information.
We accept the following methods of payments:
- Harley-Davidson® Visa® Card (issued by U.S. Bank National Association ND)
- Harley-Davidson™ Gift Cards
Show All AnswersSHIPPING
Absolutely. We are happy to ship orders to our service men and women who defend our right to live cage free. All shipments to APO/FPO/DPO addresses are sent as standard ground service for free.
How to enter an APO/FPO/DPO shipping address during checkout:
- Enter APO or FPO or DPO in the "City" field
- Select your region from the "State" pull-down menu: Armed Forces Americas, Armed Forces Europe, or Armed forces Pacific
- Enter your Zip Code
Note that APO/FPO/DPO deliveries can take up to 2-3 weeks depending on local conditions at the destination.
During checkout, you can choose from these shipping options:
|Shipping Method||Up to $49.99||$50 and over|
|H-D Dealership Pickup Arrives in 5 to 7 business days||FREE||FREE|
|Standard Arrives in 5 to 7 business days||$9.95||FREE|
|Two-Day Express Arrives in 2 to 4 business days||$17.95||$17.95|
|Next-Day Arrives in 1 to 2 business days||$29.95||$29.95|
|Alaska Standard Arrives in 5 to 7 business days||$29.95||FREE|
|Alaska Next Day Arrives in 1 to 2 business days||$39.95||$39.95|
|APO/FPO/DPO Generally arrives within 4-8 weeks||FREE||FREE|
Estimated arrival times exclude weekends and holidays. We do not ship on Saturdays, Sundays or on U.S. holidays. Standard shipping is provided via UPS and final delivery may be via the United States Postal Service. Standard orders placed after 8 p.m. Eastern Time will begin processing the next business day. Two-Day or Next-Day orders placed, authorized and approved by 2 p.m. Eastern Time, Monday through Friday, will be processed the same day.
Some items may also include a delivery surcharge, which varies based on weight and dimension.
Once your order ships we'll send you a shipping notification email, which will include a tracking number that allows you to track your package on the carrier's website.
If you shipped your order to a dealership, the dealership will also contact you by phone or email when it's available for pickup.
To keep tabs on your order, please visit the Order Status page where you can sign in to your account to view a list of all your orders, or enter your order number and billing zip code to track an order you placed as a guest.
Sorry, friends. We are currently unable to ship to any international addresses, with the exception of APO , FPO and DPO boxes.
We are able to ship to Alaska. We are currently unable to ship to any Hawaii addresses at this time.
UPS ships all H-D® Online Store orders. (If we could get your package delivered on a custom Harley-Davidson® motorcycle we would.)
If you shipped your order to a dealership, the dealership will contact you by phone or email when it's available for pickup.
Show All AnswersRETURNS
Most returns that are sent back to our H-D Fulfillment Center will process approximately 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.
Orders can be returned for FREE by mail or in store, for any reason, within 45 days of the shipping date.
At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 (8am - 8pm CST, M - F) to request an exchange. We'll help you return the item(s) and place a new order.
Here are the items that are ineligible for return:
- Final sale merchandise
- Gift Cards
- Any products that are damaged from wear or installation
Yes. Our normal return policy applies to any product purchased with an H-D™ Gift Card. If the Gift Card was the only method of payment used on your original order, we will credit your original Gift Card with the amount refunded. If your original order involved use of a credit card to cover part of the order value, we will apply the refund to the original gift card first and then your credit card.
You'll receive a pre-paid return label to print and attach to your return. Each label is uniquely assigned to your return request and is good for one box. You must apply a separate return label to each box you use for your return.
Please note that a pre-paid label will not be provided when returning an order from an APO/FPO/DPO address. Instead, we will simply provide a return authorization number when you contact us to initiate your return.
Yes. If you've already submitted your return and need to reprint your label(s), click "Order History & Tracking" and then hit the "View & Print Label(s)" button near your return requests.
If you simply miscalculated how many labels you need, contact us and we'll set you up with additional labels.
No. Do not return items from separate orders in one box. Different orders require a separate return request.
No. However, our dealers will gladly help you submit your return request online using our simple instructions above.
Show All AnswersH-D® ONLINE STORE AND LOCAL DEALERSHIPS
Harley-Davidson Motor Company administers the H-D® Online Store on behalf of and as agent for participating dealerships. Your order will be fulfilled and shipped by Harley-Davidson Motor Company as the agent for the Selling Dealer. The Selling Dealer is the dealership that will receive credit for your purchases, and that is officially responsible for the sales that fill your orders.
Dealerships do not send out H-D® Online Store orders. Harley-Davidson Motor Company administers the H-D® Online Store on behalf of and as agent for participating dealerships. Your order will be fulfilled and shipped by Harley-Davidson Motor Company as the agent for the Selling Dealer. Your participating local dealership of choice that is identified as the Selling Dealer will receive credit for your H-D® Online Store purchases, and will be officially responsible for the sales that fill your orders.